Profily Help Center

How Can We Help You?

Find answers, guides and helpful information about creating and managing your Profily business profile.

Quick Help Categories

Getting Started

Learn how to create your Profily account and publish your business profile.

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Profile Management

Learn how to edit your business information, profile details and profile appearance.

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Products & Services

Learn how to add, edit and manage your products and services.

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Gallery & Media

Learn how to upload and manage your business images and media.

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Reviews

Learn how customer reviews work and how to manage them.

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Enquiries & Leads

Learn how customer enquiries and lead management work on Profily.

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Analytics

Understand profile views, clicks, enquiries and other analytics.

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Plans & Billing

Learn about Free, Basic, Pro and Premium plans, upgrades and billing.

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Getting Started

Follow these simple steps to create and share your digital business profile.

01

Create Your Account

Sign up and create your Profily account.

02

Build Your Profile

Add your business information, products, services, gallery and contact details.

03

Publish Your Profile

Review your information and make your public profile available to customers.

04

Share & Grow

Share your profile using your Profily link, QR code and social media.

Manage Your Profile

Sharing Your Digital Profile

Reviews & Enquiries

Customer Reviews

Visitors can submit reviews from your public profile. Submitted reviews can appear in your profile's review section according to your review settings.

Customer Enquiries

Visitors can send enquiries through your public profile using the inquiry form.

Lead Management

For plans that support it: Manage enquiries, track lead status, add notes and follow up with potential customers.

Understanding Your Analytics

12,458
Profile Views
842
WhatsApp Clicks
621
Call Clicks
187
Enquiries

Plans & Billing

Common Issues

Quick solutions to common problems.

My profile isn't loading

Check your internet connection and try opening your profile URL again. If the problem continues, contact support with your profile URL.

My changes aren't showing

Make sure your changes were saved and refresh your public profile.

QR code isn't working

Download a fresh QR code and test it with another device or QR scanner.

I can't log in

Check your email/password and use the password recovery option if available.

I can't upload an image

Check the supported file format and file size before uploading.

My enquiry isn't appearing

Check your dashboard and refresh the enquiry section. If the issue continues, contact support.

Frequently Asked Questions

Quick answers to the most common questions about Profily.

Is Profily free?
Yes. Profily offers a Free plan with basic profile features including digital profile, QR code, vCard, reviews, inquiry form and basic customization.
Are profiles public?
Yes. Profily public business profiles are publicly accessible so your customers can find and view your business information.
Can I add products and services?
Yes. Product and service limits depend on your plan. Free plan includes 5 products and 5 services, while higher plans offer more.
Can customers contact me?
Yes. Customers can use the contact options and inquiry form available on your public profile to reach you.
Can I upgrade later?
Yes. You can upgrade when you need additional features or higher limits. All your existing data will remain intact.

Still Can't Find What You're Looking For?

Our support team is ready to help you with any questions or issues you might have.