Your Privacy Matters to Us

Profily (referred to as "we", "our" or "us") is a digital business profile platform that helps businesses create, share and manage their professional online presence.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, create a Profily account, use our services or interact with our platform.

By using Profily, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully.

We collect the following types of information to provide and improve our services:

Account Information

• Name — Your full name as provided during registration
• Email Address — Your email address used to create and access your account
• Username — Your chosen Profily profile username
• Password — Encrypted and securely stored to protect your account access

Business Profile Information

• Business Name — The name of your business displayed on your profile
• Business Category — The category or industry your business belongs to
• Owner Name — The name of the business owner
• Business Description — Information about your business
• Logo & Cover Images — Visual branding elements for your profile
• Contact Information — Phone numbers, WhatsApp number, email and website URL
• Address & Location — Business address, city, state, pincode and Google Map location
• Business Hours — Your operating hours
• Social Media Links — Links to your social media profiles
• Products & Services — Information about what your business offers
• Gallery Images — Photos showcasing your business
• Why Choose Us — Custom content explaining your business value

Public Profile Information

As mentioned above, all business profile information you add to your Profily profile is publicly visible. This includes your business name, category, description, products, services, contact details, location and gallery images.

Visitor & Inquiry Information

• Inquiry Details — When visitors contact you through your profile, we collect the name, email, phone number and message they submit
• Review Information — Customer reviews, ratings and comments submitted on your profile

Automatically Collected Technical Information

• IP Address — Collected to track profile visits and for security purposes
• Browser & Device Information — To ensure our platform works correctly across devices
• Profile Views — When someone views your profile, we track the visit
• Click Interactions — Clicks on WhatsApp, Call, Email and other action buttons on your profile

Profily public business profiles are publicly accessible. This is by design to help businesses get discovered by customers.

• Your public profile page can be accessed by anyone who has your profile URL or QR code
• Your profile may appear in search engine results
• Any information you choose to display on your public profile is visible to visitors

We use the collected information for the following purposes:

• To Provide Our Services — Create, manage and display your business profile
• To Improve Our Platform — Analyze usage patterns to enhance user experience
• To Share Your Profile — Make your business information accessible to potential customers
• To Process Inquiries — Deliver customer inquiries and reviews to you
• For Security — Monitor and protect our platform against unauthorized access
• For Communication — Send service updates, support responses and important notices

Profily tracks basic usage analytics to help you understand how customers interact with your profile. This includes:

• Profile Views — Number of times your profile has been visited
• WhatsApp Clicks — Clicks on your WhatsApp button
• Call Clicks — Clicks on your phone number
• Email Clicks — Clicks on your email address
• Profile Shares — When your profile URL is copied or shared
• Enquiry Count — Number of inquiries submitted through your profile
• Conversion Tracking — Tracking of lead status for Pro/Premium plans

This analytics data is collected to help you understand and improve your business's digital presence.

Profily may use cookies and similar technologies to enhance your experience, maintain session information and understand how you interact with our platform.

• Session Cookies — Used to keep you logged in during your visit
• Preference Cookies — Remember your preferences and settings
• Analytics Cookies — Help us understand how visitors use our platform

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our platform.

Profily does not sell, trade or rent your personal information to third parties.

We may share your information in the following limited circumstances:

• Your Public Profile — As described in Section 3, your public profile information is visible to anyone
• Legal Requirements — If required by law, regulation or legal process
• Security and Safety — To protect the rights, property or safety of Profily and our users
• Service Providers — With trusted third-party providers who assist us in operating our platform (e.g., hosting, database management)

Profily may integrate with or use third-party services to provide certain features. These services may have their own privacy policies and terms:

• Hosting & Infrastructure — Servers and database services used to store and deliver our platform
• QR Code Generation — Services used to generate QR codes for your profile
• Fonts & Assets — Third-party font and asset providers used in our design
• Analytics Tools — Services that help us understand platform usage

Third-party providers process data according to their own privacy policies. We encourage you to review their policies if you have concerns.

We take the security of your personal information seriously and implement reasonable measures to protect it.

• Encryption — Passwords are encrypted before being stored
• Secure Connections — Data transmission is encrypted using HTTPS/SSL
• Access Control — Access to user data is restricted to authorized personnel only
• Regular Updates — Our platform is regularly updated with security patches

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes and enforce our agreements.

• Active Accounts — Your data is retained while your account is active
• Deleted Accounts — When you delete your account, your information is removed from our active databases
• Backups — Data may remain in backup copies for a limited period before being permanently removed

You have the right to delete your Profily account at any time. When you delete your account:

• Your public profile will no longer be accessible
• Your personal information will be removed from our active databases
• Products, services, gallery and other profile content will be deleted
• Your account information will no longer be available in your dashboard

Depending on your location, you may have certain rights regarding your personal information:

• Access — Request access to the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal obligations)
• Opt-Out — Opt out of non-essential communications

To exercise any of these rights, please contact us using the information provided in the Contact Privacy section below.

Profily is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can take appropriate action.

Our platform may contain links to third-party websites or services (such as social media platforms, payment providers, etc.). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we update the policy, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.